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Smart Business System
was established in 1982 and has experienced steady and continual growth during its 25 years history.
The fundamental objective of the organization is, and has always been, to supply, install and support, high quality cost effective business solutions.
Through regular training, our engineers candemonstrate their expertise in supporting Business Solutions, which is backed up by being tested and accredited to Plus Partner standards. Our systems can betailored to fit to any office network environment. The systems we provide are multi-function, black & white and color which will save your business money.
Our philosophy is, and has always been, to provide quality solutions to ensure continuity. Our dedicated team of hardware and software support staff does everything, we do not sub-contract any of our operations. Our support contracts guarantee an 8 (working) hour reponse, but we average 4 hours, and currently we reach 90% of our customers during this 4 hour window.
We will utilize a sophisticated computerized work control system which records all callouts. This information is then immediately relayed to the engineers so that the customer experiences the minimum amount of downtime.
Over 90% of our customers renew their equipment and maintenance contracts year after year. This repeat business is entirely attributable to
Smart Business Systems'
commitment to customer satisfaction. Much of our new business is obtained through client recommendation, in particular we feel the following factor's have been instrumental in this succes:
Our flexibility in providing a comprehensive package of hardware and software maintenance support to meet the customer's exact requirements.
The willingness of our technical staff to do that little bit extra to ensure maximum utilization of the customer's equipment and system.
The amount we invest in training and equipment ensures that we can give the best possible service to both large and small companies alike.
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